Customer Service, Other
Location: China, Wuxi

Job Contents:

  • Develop and maintain a strong knowledge of the types of products typically being developed/bought by all significant players in the mattress manufacturing sector in the markets detailed above.
  • Through co-operation with overseas colleagues, develop and maintain a strong knowledge of the products being developed/bought by customers operating in the other markets where Bekaertdeslee Textiles operates, in particular the major markets of the US, Europe, UK and Australia.
  • Proactively work with the BDCN Sales team, in-house designers, production team and overseas colleagues in order to develop new products for offer to customers within the markets detailed above.
  • Support the Sales team (which includes Agents) in providing samples of products which are fit for purpose in a timely and professional manner. Specifically, preparing collections of samples which fulfill the specific needs of each customer.
  • Place and follow up orders of samples or commercial goods via the AS/400 system and with the production team.
  • Follow up at customer level on status of orders of samples and commercial goods and execute additional actions (internally/externally) as required.
  • Confirm receipt of order to the customer.
  • Confirm date of delivery to the customer and report on deviations.
  • Elaborate rolling delivery forecasts in cooperation with the customer and Sales Director.
  • Maintain direct, frequent contact to customers in context of the development, ordering and planning process.
  • Manage the inventory of customer references according to specific agreements or general rules set by the company.
  • Analyse and communicate changes in the purchase behavior of customers; establish alert system for changes and proactively contact the customer for clarification.
  • Represent Sales team in time of absence.
  • Follow up payments of customers in cooperation with Accounting.
  • Keep the AS/400 updated in all relevant data (contacts, references, prices, payment terms, etc.) 


  • Bachelor degree or above, major in Trade, Administration, English or other equivalent ones.
  • 5~8 years similar experience in a foreign manufacturing enterprise.
  • Well versed with SAP; experience in SAP migration a plus.
  • Be familiar with domestic customer response process.
  • Good English, both speaking and writing.
  • Good ability with Windows office software.
  • Good communication and coordination skills with different levels of staff inside and outside.
  • Working proactively with result oriented and teamwork spirit.
  • Good pressure resistance.

Our Offer:

  • We offer you a job in a fast growing international organization where entrepreneurship and creativity are valued.
  • You will receive a salary package according to your experience topped with fringe benefits.
  • We offer the possibility to further expand your skills with a certain autonomy in very dynamic team.


Please apply, we are looking forward to hear from you!

Winona Ma, HR |  +8651081129407

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BekaertDeslee HQ
Deerlijkseweg 22
8790  Waregem

+32 56 62 41 11