IT Junior Support Engineer, IT
Location: Mexico, Tijuana

Main responsibilities and Key Result Areas:

  • Internal IT and computer use procedures; build IT documentation and improve the IT knowledge base, both for end users and internal IT users.
  • The IT and telecommunication activities of SOLMX, including operation, implementation, analysis, training, support, procedure development, troubleshooting and remediation.
  • The cooperation with the corporate IT department to ensure transparency between SOLMX and other BekaertDeslee business units and Head Quarters, while taking advantage of the scale efficiencies.
  • Implement group IT solution and strategies for the IT needs (including project organization, implementation strategies …) for SOLMX computer systems (SAP, LAN, PC, telecommunication…)
  • First contact to for end users to handle their IT problems, questions and requests (via phone call, face to face, IT service desk tool)
  • Maintains contracts with companies and organizations that are relevant for the efficient operation of the IT department.
  • Coordinate with other departments of SOLMX to assure a smooth operation and thorough understanding of the IT needs and opportunities.
  • Responsibilities include but are not limited to:
  • Maintenance and administration of local area network to include:
  • User access and support.
  • Server hardware administration and maintenance.
  • Network hardware equipment maintenance.
  • Mobile phone support
  • Perform system backups and recovery.
  • Physical installation of server- and networking equipment, network patching, backup handling…)
  • Support computer hardware and peripheral equipment:
  • Installation, maintenance and management of the lifecycle of all end user equipment, including hardware and software installations.
  • Monitor, maintain, repair, and purchase computer systems, peripheral equipment and televisions
  • Make recommendations for future upgrades
  • Maintenance and administration of the VOIP telephone system
  • User access and support.
  • Server and telephone administration and maintenance.
  • Help Desk Support
  • Assist end users in resolving hardware and software issues
  • Analyze and route issues to proper IT support
  • Diagnose problems and perform troubleshooting activities
  • Document, track and monitor problems via JIRA Help Desk.
  • The IT coordinator will be on call to address user issues after hours and over the weekend.  The on-call hours are shared between two coordinators.
  • Project work and system maintenance will require working extended hours and weekends as needed to complete work.


Professional qualifications and knowledge:

  • University Degree or certificate program in Computer Sciences, with working knowledge of network design and administration, PC repair and imaging, software.
  • Solid understanding of IT in general and the SOLMX operation and IT system.
  • Strong knowledge of Microsoft bases operating systems (Active Directory, Win10 enterprise)
  • Support experience for Microsoft office applications, preferably in an Office365 context.
  • Knowledge of IT management applications like SCCM, Intune, Azure platform, etc.


Competencies and personal skills:

  • Highly approachable
  • Strong service attitude
  • Team work
  • Good communication skills both internally and externally
  • Ability to work well in a complex working environment
  • Problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to comply with deadlines
  • Reliability: both in terms of attendance and quality of work.
  • Must be responsive to requests



Please apply, we are looking forward to hear from you!

Abril Bojorquez, HR Generalist |  6645044769

BekaertDeslee HQ
Deerlijkseweg 22
8790  Waregem

+32 56 62 41 11