Main responsibilities and Key Result Areas:
- Internal IT and computer use procedures; build IT documentation and improve the IT knowledge base, both for end users and internal IT users.
- The IT and telecommunication activities of SOLMX, including operation, implementation, analysis, training, support, procedure development, troubleshooting and remediation.
- The cooperation with the corporate IT department to ensure transparency between SOLMX and other BekaertDeslee business units and Head Quarters, while taking advantage of the scale efficiencies.
- Implement group IT solution and strategies for the IT needs (including project organization, implementation strategies …) for SOLMX computer systems (SAP, LAN, PC, telecommunication…)
- First contact to for end users to handle their IT problems, questions and requests (via phone call, face to face, IT service desk tool)
- Maintains contracts with companies and organizations that are relevant for the efficient operation of the IT department.
- Coordinate with other departments of SOLMX to assure a smooth operation and thorough understanding of the IT needs and opportunities.
- Responsibilities include but are not limited to:
- Maintenance and administration of local area network to include:
- User access and support.
- Server hardware administration and maintenance.
- Network hardware equipment maintenance.
- Mobile phone support
- Perform system backups and recovery.
- Physical installation of server- and networking equipment, network patching, backup handling…)
- Support computer hardware and peripheral equipment:
- Installation, maintenance and management of the lifecycle of all end user equipment, including hardware and software installations.
- Monitor, maintain, repair, and purchase computer systems, peripheral equipment and televisions
- Make recommendations for future upgrades
- Maintenance and administration of the VOIP telephone system
- User access and support.
- Server and telephone administration and maintenance.
- Help Desk Support
- Assist end users in resolving hardware and software issues
- Analyze and route issues to proper IT support
- Diagnose problems and perform troubleshooting activities
- Document, track and monitor problems via JIRA Help Desk.
- The IT coordinator will be on call to address user issues after hours and over the weekend. The on-call hours are shared between two coordinators.
- Project work and system maintenance will require working extended hours and weekends as needed to complete work.
Professional qualifications and knowledge:
- University Degree or certificate program in Computer Sciences, with working knowledge of network design and administration, PC repair and imaging, software.
- Solid understanding of IT in general and the SOLMX operation and IT system.
- Strong knowledge of Microsoft bases operating systems (Active Directory, Win10 enterprise)
- Support experience for Microsoft office applications, preferably in an Office365 context.
- Knowledge of IT management applications like SCCM, Intune, Azure platform, etc.
Competencies and personal skills:
- Highly approachable
- Strong service attitude
- Team work
- Good communication skills both internally and externally
- Ability to work well in a complex working environment
- Problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to comply with deadlines
- Reliability: both in terms of attendance and quality of work.
- Must be responsive to requests
