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Customer Service Staff

The role is to manage materials in SAP, process orders and samples, and arrange deliveries, as well as handle customer complaints and accompany the Sales Manager during customer visits if needed.

Customer service
Purwakarta, Indonesia

Job description

RESPONSIBILITIES

 

  • Material number related: creation and setting up materials

  • Order/ Sample Process: Order/ Sample entry in SAP, FU status order, arranging delivery

  • Price and SKU Management: Maintaining material info records and price lists

  • Delivery Requests: Provide shipment plan and create Outbound Delivery on SAP

  • Monitoring and scheduling: Following up delivery status

  • Payment demands: Following up on overdue payments

  • Complaint Handling: Receiving complaints and communicating to Quality Deptartement, entering notifications in SAP.

  • Inventory tracking

  • Accompany Sales Manager for customer visit when necessary

Profile

  • Bachelor's degree in textile or related field
  • Work experiance: 3 years related working experience
  • Able to handle multi task and adapt to changing priorities
  • Strong knowladge of english both written & spoken
  • Familiar with SAP system adn microsoft office application
  • Excellent communication and coordinations skills with different levels of staff, internally and externally

 

Our offer

  • We offer you a job in an international organization where a positive attitude, trust and teamwork are highly valued.
  • Competitive salary package.
  • Performance Bonus.
  • Health & life Insurance.

Application form

Hey, I'm Pefa Aryanto.

I'm here to help with questions about the job. Contact me by:

e-mail or phone