We are looking for a Customer Service Representative to join our team to assist and advise customers, ensuring customer needs are always met, and continuously striving to provide the best service possible to our customers.
In this position, you will be providing support to Customer Service Lead
- Quote Confirm and process customer POs/samples through the SAP system
- Assist customers with technical information, product descriptions, pricing, and estimated delivery dates and report deviations
- Prepare production delivery forecasts in collaboration with the customer, sales manager, and planning, quality area (for technical data sheet for exports requirements) and foreign trade
- Develop strong relationships with all customers in the context of the ordering and planning process
- Manage the inventory of customer references according to the specific plans or general rules established by the company. Forecast management with planning
- Manage master data of active references. Update list of references regularly
- Efficient Processing of Sales/Samples Orders, Post Order Management, Credit limit Requests, Quality Claims and Back Order reports.
- Bachelor’s degree in business, Marketing, Industrial engineer, or related
- Speak English
- Desirable knowledge SAP system
- Proficiency in Word, Excel and Power Point
- General knowledge of logistics.
- Interpersonal skills and ability to work in teams
- Self-starter with ability to drive improvement, meet timelines, and objectives
- Excellent communication skills
- Strong interpersonal skills requiring the ability to resolve conflicting interests and obtain cooperation
- Prioritization of activities
You will have the opportunity to learn and build experience and further expand your skills in a highly dynamic team.
We offer you a job in an agile and international working environment where entrepreneurship and creativity are valued.
The BD work@home policy will support you in creating a good work – life balance
You will receive an attractive salary package according to your experience topped with fringe benefits.
Are you interested?